Shipping Policy

1. Digital Services

PteSon primarily provides digital services and online access to PTE Academic preparation materials. All our practice tests, study materials, and learning resources are delivered digitally through our online platform. No physical shipping is required for these services.

2. Instant Access

3. Study Materials

If we provide any physical study materials or books in the future, the following shipping policy will apply:

4. Delivery Information

For any future physical deliveries, we will require:

• Complete delivery address with PIN/ZIP code
• Valid contact number for delivery updates
• Email address for tracking information

5. Order Tracking

For any physical shipments, you will receive:

• Order confirmation email upon placement
• Tracking number once the order is dispatched
• Regular updates on delivery status

6. Damaged or Lost Items

In the unlikely event of receiving damaged physical materials or if items are lost in transit:

• Report the issue within 48 hours of delivery
• Provide photographic evidence of damaged items
• We will arrange for replacement at no additional cost

7. Digital Content Delivery

8. Contact Information